877-558-0088 support@doteforms.com

TERMS AND CONDITIONS

By using any National Compliance Center LLC websites or services, you are becoming a party to this agreement and are consenting to these Terms and Conditions. If you do not agree with all of the Terms and Conditions of this Agreement, do not use the website or services.

If you have any questions about these Terms and Conditions, please contact: support@doteforms.com

This Agreement (“Agreement”) is a legally binding contract made by and between National Compliance Center LLC (“NCC,” “We,” “Us,” or “Our”) and you (“You,” “Your,” “Client,” or “Consumer”), which governs your use of the website and the services that we offer on our website (the “Services”).

These Terms constitute an electronic agreement governed by the Electronic Signatures in Global and National Commerce Act (E-SIGN) and are legally binding once accepted electronically.

BY CLICKING THE “I AGREE” BUTTON OR ACCESSING OR USING ANY PART OF THE WEBSITE OR SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT AND THAT YOU HAVE TAKEN ALL ACTIONS REQUIRED OF YOU PRIOR TO USING THE WEBSITE.

By providing a signature or clicking “Submit,” the Client authorizes NCC to provide filing and consulting services as a third-party provider for the services listed on the completed order form. The Client authorizes the charges listed on the completed form to the credit/debit card provided. By clicking “Submit,” the Client also agrees and understands that NCC is not affiliated with any Federal, State, or Local government agency but is a third-party provider of service, assisting companies and individuals in acquiring and updating authority, registration, permits, requests, forms and documents required by the Federal Motor Carrier Safety Administration (FMCSA), U.S. Department of Transportation (USDOT), State, and Local government agencies. The Client also agrees that the information provided on the completed form is factual and true. Once the Client has submitted their application and their credit or debit card has been charged, refunds cannot be granted for services that have already been accessed, prepared, processed, or completed.

Changes to Terms

INTERNET TECHNOLOGY, FMCSA LAWS, AND THE RULES AND REGULATIONS OF GOVERNMENT AUTHORITIES CAN CHANGE. ACCORDINGLY, NCC RESERVES THE RIGHT TO MAKE CHANGES TO THIS AGREEMENT. These Terms and Conditions may change at any time without prior notice. It is your responsibility to review them periodically, as continued use of our website and services constitutes your acceptance of any changes.

Commercial Solicitation Disclosure

NCC is a private third-party service provider offering filing assistance, registration assistance, and compliance consulting services for a fee. We are not affiliated with any Federal, State, or Local government agency, including the FMCSA, the U.S. Department of Transportation (USDOT), or the UCR Plan. All services, this website, and our communications constitute a commercial solicitation and advertisement.

Nature of the Service

Subject to your agreement and compliance with all of the terms and conditions of this Agreement, NCC hereby grants you a non-exclusive right to use the Services to electronically submit assistance requests with forms, registrations, and consultation requests. We also reserve the right to refer a customer to other professionals or decline representation for any reason.

While we assist with requests, filings, and registrations, NCC does not guarantee government approval of any submitted forms or applications. Our services are offered as a convenience to help clients complete regulatory requirements, but the final approval or rejection rests solely with the relevant government authority.

All requests will be accessed, prepared, or processed within ten (10) business days of filing. MCS-150 Form update requests submitted prior to the month they are due will be processed during the month the filing is due, based on your DOT number. Exceptions apply if your DOT number is non-compliant, in such cases, your application will be filed within ten (10) business days.

Client Responsibilities

By using our services, you agree to the following responsibilities:

  • You are solely responsible for providing accurate, complete, and truthful information, as well as all required documentation necessary to complete your filing or submitted request.

  • NCC is not responsible for government rejections or delays caused by inaccurate, incomplete, and not provided or missing client information or documents.

  • If we contact you for clarification or additional documents and you fail to respond, NCC  will not be responsible for any resulting delay, not completing the service, error, or non-compliance.

  • Clients give explicit consent to be contacted via email, phone, or text regarding their filings and submitted requests, including requests for missing information, status updates, and filing or registration reminders.

  • NCC will make reasonable attempts to contact clients to obtain required information or documentation before closing any service.

  • Although NCC uses reasonable security measures (including SSL encryption), we do not guarantee that information submitted online is completely secure. Clients are responsible for maintaining their own copies of filing confirmations and submitted forms.

  • We are not liable for data loss, breaches, or unauthorized access beyond our reasonable control.

  • You are responsible for your use of your Internet browser, the site, and the products and services provided on the site.

  • We are not responsible for deletion of data, timeliness of services, or the failure to store any of your data or personalization settings.

  • This site is intended for adult users only.

UCR Registration Assistance Policy

If you request your UCR registration prior to the official opening of the UCR registration portal (typically on or around October 1 each year), NCC will complete your registration per your request within ten (10) business days of the portal opening. An automated confirmation email will be generated by the official UCR portal and sent to the email address associated with your registration.

All other UCR registration requests submitted after the portal has opened will be completed within ten (10) business days of receipt. An automated email confirmation will likewise be sent to the email address on file through the UCR registration portal.

If your UCR registration is already active and compliant, and you have selected the option to apply your payment toward the upcoming registration, NCC will apply your payment to the next available registration cycle for which you are not yet registered.

If, instead, you have selected the option to refund your payment to your original method of payment during your filing request, a refund will be issued to your original method of payment within ten (10) business days.

To ensure the accuracy of your registration, you agree to promptly notify NCC of any changes in your company information or in the number of vehicles operating across state lines. You are not required to use QQW LLC’s services to complete your UCR registration; you may complete your UCR filing directly through the official government website at ucr.gov.

Drug and Alcohol Clearinghouse Program

NCC assists clients with registering CDL drivers and companies with the FMCSA Drug and Alcohol Clearinghouse under Federal Regulation 49 CFR Part 382, as required of all employers and owner-operators who employ CDL drivers.

Requests and Approvals:
 By requesting registration assistance, you authorize NCC to:

  • Act as administrator for your FMCSA Clearinghouse Account.

  • Register an account representative to help maintain and manage the account.

  • Query drivers, manage Return-to-Duty processes, review records, and maintain required documentation.

All records and documentation will remain available to you as the Employer. Access can be transferred to the Employer upon request at any time. NCC is not a Drug and Alcohol Random Program Consortium and requires the Employer’s consortium information.

Requirements and Responsibilities:

  • Employers must have signed General Consent Forms for Limited Queries on file.

  • Employers are responsible for submitting new hires, and you have to ensure all required annual queries are performed.

  • NCC utilizes a skilled team to review and submit applications. Inconsistencies or questions may result in requests for clarification. NCC is not responsible for inaccurate information provided in applications. Responsibility for accuracy lies solely with the client.

Refund Policy

You agree to pay all applicable fees and charges incurred in connection with your use of the Services (including any applicable taxes and payment processor fees) at the rates in effect when the charges were incurred. We reserve the right to change our fees at any time.

You may cancel a product or service within forty-eight (48) hours after ordering; however, there are no refunds for cancellations if filing has already been accessed, prepared, processed or completed. Credit card processing fees are non-refundable. Refund requests will be reviewed and issued on an individual case basis, in accordance with refund policy.

Refunds are available for services purchased within thirty (30) days of payment, provided that the service has not yet been accessed, prepared, processed or completed. No refunds will be issued for services that have been accessed, prepared, processed, or completed.

If NCC requested additional required information or documents and you fail to respond within thirty (30) days, the service will be deemed rendered, and no refund will be issued. NCC will make reasonable attempts to contact you to obtain the required information or documentation before closing the service.

If a refund is approved, it will be issued to the original method of payment. Please allow up to ten (10) business days for the refund to appear on your financial institution account.

For all refund requests, please contact us using one of the methods below:

  • Email: support@doteforms.com

  • Telephone: 877-558-0088

When submitting a refund request, you must provide:

  • Your DOT Number (if applicable)

  • Your Order/Confirmation Number

  • A detailed description of your refund request

If calling, you may speak with an agent or leave a detailed voicemail containing the information listed above. Failure to provide complete information may delay the review and processing of your request.

 

Use of Service at Your Own Risk

(a) User Release.
 In the event of any dispute arising from or relating to any transaction, action, or omission by you in connection with your use of the Services, or any dispute between you and another user or third party, you release NCC, its owners, agents, contractors, and employees from any and all claims or damages of every kind, including without limitation actual, special, incidental, or consequential damages, whether known or unknown, disclosed or undisclosed, arising out of or in any way connected with such dispute.

(b) User Acknowledgements.
 You acknowledge that NCC is not affiliated with the U.S. Department of Transportation, the  FMCSA, or any Federal, State, or Local government agency.
 You understand that you are engaging a paid, private, third-party service provider. NCC reserves the right to collect any amounts due, including reasonable fees incurred in collection efforts, to the fullest extent permitted by law.

You assume full responsibility and risk for your use of this website and the Internet. You are responsible for maintaining the security of your equipment and tools used to submit information through our site. Although NCC employs reasonable measures to protect the security of your information, NCC  (i) does not guarantee the security of information collected during your use of the Services; (ii) shall not be liable for any compromise, breach, or unauthorized access to your data; and (iii) except as required by applicable law, has no obligation to store, maintain, or recover any information you provide.

You agree to retain a copy of your filing confirmation for your records. You acknowledge and agree that information submitted through this site may be intercepted or accessed by unauthorized third parties and that all associated risks are solely yours.

We use a standard SSL certificate to protect communications. An SSL certificate is a digital certificate that authenticates the identity of a website and encrypts information using Secure Sockets Layer (SSL) technology. 

Information provided on this website is for general informational purposes only and should not be relied upon as legal, business, or professional advice. Such information may not apply in all states or circumstances. Users should consult qualified professional advisors familiar with their specific business or personal situations before making decisions.

(c) Accuracy of Provided Information.
 In consideration of your use of the site and services, you agree that any information you provide will be accurate, current, and complete. You are responsible for entering and supplying all information necessary for filings or registrations.

If NCC determines that any information provided is false, inaccurate, incomplete, or outdated or if there are reasonable grounds to suspect such inaccuracies, NCC reserves the right, without limitation, to suspend or terminate any of your accounts or service offerings, and to refuse any current or future use of the site or Services. NCC assumes no liability for any loss or damage arising from your failure to comply with this section.

USE RESTRICTIONS

(a) Limited Access.
 Except as expressly authorized, any attempt to access other areas of NCC’s computer systems or networks is strictly prohibited. You agree not to use any device, software, or routine to interfere with the proper operation of the site or to impose an unreasonable or disproportionately large load on NCC’s infrastructure.

(b) Additional Use Restrictions.
 Any information you provide in connection with your use of the site must not:

  1. Be false, inaccurate, or misleading;

  2. Be obscene, indecent, or defamatory;

  3. Contain any virus, worm, Trojan horse, time bomb, or other harmful code intended to damage, intercept, or expropriate any system or data;

  4. Infringe upon any copyright, trademark, patent, trade secret, or other proprietary or privacy rights.

  5. Be threatening, harassing, or otherwise unlawful.

(c) Termination.
 NCC, at its sole discretion, may terminate your access to the site or Services at any time without notice. NCC reserves the right to delete any files or information related to your account upon termination and to pursue all legal remedies available for breach of these Terms.

Either party may terminate your use of the site at any time, with or without cause. The provisions of these Terms that by their nature should survive termination shall remain in effect.

(d) Privacy Information.
NCC does not sell any personal information to third parties. We are not liable for information disclosed unintentionally or due to events beyond our control, including but not limited to fire, theft, cyberattacks, or natural disasters. 

Intellectual Property

Other than the limited license granted to you under this Agreement, NCC reserves all copyright, trade secret, trade name, trademarks, and all other proprietary rights in the website. No material from the website or Services may be copied, reproduced, republished, uploaded, posted, transmitted, resold, or distributed without NCC’s prior written permission.

Disclaimers of Warranty

The site and all content and services provided through it are offered on an “as is” and “as available” basis. NCC makes no express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted operation, error-free performance, or correction of defects. You use the site and Services at your own risk.

Dispute Resolution, Arbitration, and Limitation of Liability

To the fullest extent permitted by law, NCC, its owners, members, managers, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or Services.
Any liability of NCC, if established, will be limited to the amount paid by the client for the specific service giving rise to the claim.
 NCC will not be liable for any failure to file or complete a document on time. It is the client’s responsibility to ensure all required actions and filings are completed in a timely manner.

(a) Mandatory Binding Arbitration.
 Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website or Services, or any transaction or relationship with NCC (including its owners, members, managers, officers, employees, agents, contractors, successors, and affiliates) shall be resolved exclusively through final and binding arbitration on an individual basis. The arbitration shall be conducted before a single neutral arbitrator in accordance with the rules of the American Arbitration Association (“AAA”) under the Federal Arbitration Act (“FAA”). The arbitration shall take place in Cook County, Illinois, unless both parties agree otherwise. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

(b) Waiver of Class and Collective Actions.
 You expressly waive any right to bring or participate in a class action, collective action, private attorney general action, or any other representative proceeding against NCC or any of its owners, employees, or affiliates. Each claim must be brought on an individual basis only.

(c) Waiver of Jury Trial.
 You knowingly and voluntarily waive any right to a jury trial in any dispute or proceeding arising from or related to this Agreement or the Services.

(d) Limitation of Liability.
 To the fullest extent permitted by law, NCC and its owners, members, managers, officers, employees, agents, contractors, successors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, or goodwill. In all cases, the total cumulative liability of NCC and its affiliates for any claim shall not exceed the total amount you paid to NCC for the specific service giving rise to the claim.

(e) Survival and Severability.
 This arbitration agreement and limitation of liability shall survive termination of your relationship with NCC and remain enforceable to the maximum extent permitted by applicable law. If any portion is held unenforceable, the remainder shall continue in full force and effect.

Indemnity

You agree to indemnify, defend, and hold harmless NCC, its owners, officers, employees, and affiliates against all claims, damages, or expenses (including attorney’s fees) arising out of your use of our website or Services or your breach of this Agreement.

Modification, Entire Agreement, and Severability

These Terms and Conditions may change at any time without prior notice. It is your responsibility to review them periodically, as continued use of our website and services constitutes your acceptance of any changes.

Governing Law and Jurisdiction

This Agreement and access to the website shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflict-of-law principles and matters governed by U.S. federal law.
 You irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Illinois for any dispute not subject to arbitration under this Agreement and waive any claim that such courts constitute an inconvenient forum.